Overview
Reviews help you narrow your list, but the right plumber also depends on the job. Emergency work, remodels and water heaters each call for different strengths.
Look for reviews that mention similar jobs and how problems were handled.
What the work usually involves
- Ask for a written estimate. It makes comparing scope and price much simpler.
- Read several reviews, not one. Patterns across many reviews tell you more than any single rating.
- Look at recent reviews. Ownership and staff can change, so recent experiences matter most.
- Shortlist two or three businesses. Narrowing the field makes comparing quotes easier.
- Read how businesses respond. Calm, specific replies to complaints are a good sign.
Things worth considering
- Licensing varies by state.
- One bad review isn't a verdict. Look at how often the same complaint appears.
- Watch for review bursts. Many reviews posted in a few days can be a warning sign.
- Very short five-star reviews can be weak signals. Detailed reviews that describe the job are more useful.
- Check licensing separately. Reviews don't replace confirming a license or insurance.
- Get more than one quote. Comparing estimates helps you spot outliers.
How to prepare your request
- The best way and time to reach you.
- Your address or nearest cross streets so the request reaches someone local.
- What you need done and when.
- Anything that went wrong with a past provider, so we can avoid repeats.
- A short description of the job and where it is on the property.
Signs to slow down
- Many short reviews with no details about the job.
- Prices far below every other quote.
- Pressure to decide immediately.
- Reviews that are all posted in a short burst.
- No license or insurance where one is required.
How to vet a provider
- How do you handle problems after the job is done?
- Are you licensed and insured for this work?
- When could you start, and how long will it take?
- What warranty do you offer?
- Is the estimate written and itemized?
- Can you share references from recent, similar jobs?
Frequently asked
- Should I pick the cheapest quote?
- Not always; compare scope and warranty.
- Do you list paid placements?
- Recommendations here are based on your request. Ask any business you're matched with about licensing, insurance and references before hiring.
- Is it free to request a recommendation?
- Yes. There's no cost and no obligation to hire anyone.
Related topics
- Finding a Good Dentist: Choosing a dentist.
- Finding House Cleaners: Choosing cleaning services.
- Finding Landscapers: Choosing landscaping and lawn care.